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information lines

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uk call centre solutions providing information lines to support your direct marketing campaignsCustomer communication is an essential component of any effective sales, service and continuity strategy.

UK Call Centre

Carrier Direct Marketing offer a live call handling resource, using your corporate scripting to give you full control over call content, continuous service and total flexibility to change your campaign at any time.

Customer Service

We understand the importance of contented customers’; therefore you can rely upon our call-centre staff to be ambassadors of your company. Our staff training and development is rigorous and ongoing to constantly improve team quality. Your clients will appreciate the difference.

We allocate and train a dedicated team armed with detailed knowledge of your product or service to expertly handle customer enquiries, enhancing your customers’ positive perception and adding real value to their call.

Data Capture

Carrier Direct Marketing continuously work with clients to identify key areas of customer interest. We can incorporate customer questionnaires into each call, capture the information and supply you with detailed feedback and analysis during your campaign.  Since the services we offer are bespoke we can run ‘standalone’ specialist information lines or provide integrated ticketing, booking and information services.

Our attentive Account Handlers are available to offer advice and tailor a campaign specifically for you. Call them now on 01271 336 000 or Contact Us today!

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Need help supporting your
    customers' enquiries?

We allocate and train a dedicated team armed with detailed knowledge of your product or service to expertly handle customer enquiries, enhancing your customers’ positive perception and adding real value to their call.

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 Client Testimonials

Testimonial from thermae bath spa

Thermae Bath Spa has now been working successfully with Carrier Direct Marketing for almost two years. The good working relationship has undoubtedly contributed to helping us improve our levels of customer service.

We have been particularly impressed by the commitment of the staff at Carrier Direct to understand our product offering and their ability to convey the right message at the first point of contact with our customers. 

Peter Rollins
Thermae Bath Spa

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