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information lines

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uk call centre solutions providing information lines to support your direct marketing campaignsCustomer communication is an essential component of any effective sales, service and continuity strategy.

UK Call Centre

Carrier Direct Marketing offer a live call handling resource, using your corporate scripting to give you full control over call content, continuous service and total flexibility to change your campaign at any time.

Customer Service

We understand the importance of contented customers’; therefore you can rely upon our call-centre staff to be ambassadors of your company. Our staff training and development is rigorous and ongoing to constantly improve team quality. Your clients will appreciate the difference.

We allocate and train a dedicated team armed with detailed knowledge of your product or service to expertly handle customer enquiries, enhancing your customers’ positive perception and adding real value to their call.

Data Capture

Carrier Direct Marketing continuously work with clients to identify key areas of customer interest. We can incorporate customer questionnaires into each call, capture the information and supply you with detailed feedback and analysis during your campaign.  Since the services we offer are bespoke we can run ‘standalone’ specialist information lines or provide integrated ticketing, booking and information services.

Our attentive Account Handlers are available to offer advice and tailor a campaign specifically for you. Call them now on 01271 336 000 or Contact Us today!

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Need help supporting your
    customers' enquiries?

We allocate and train a dedicated team armed with detailed knowledge of your product or service to expertly handle customer enquiries, enhancing your customers’ positive perception and adding real value to their call.

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 Client Testimonials

Testimonial from Paul Raybould

I have worked consistently with Carrier Direct Marketing for the last 9 years and they undertake my direct mail programmes which are in the region of 300,000 items per year. 
Their systems and procedures, I have found to be first class, with great attention to detail and excellent standards of customer service. Carrier also undertake the datacapture of coupons and data processing for the direct mail and other online marketing programmes. I have dedicated Account Manager who is always available whenever I need. 
I have found Carrier Direct Marketing to be a highly dynamic organisation that always strives to improve the quality of service and reduce costs where possible, I would highly recommend them. 

Paul Raybould
Paul Raybould Marketing

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