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follow up enquiries

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uk call centre solutions enable you to follow up your sales enquiriesAre you losing customers because you don’t have the business resource to follow up enquiries? Carrier Direct Marketing can help you build lasting relationships and profile your client base by following up your sales enquiries.

Maximize Sales Conversions

Statistics have repeatedly shown that it takes multiple contact to maximize each sales conversion. Typically many organisations fail to follow up sales leads, or give up after a single contact attempt, allowing their prospects to slip through the business net and subsequently be picked up by a competitor.

Build Prospect Trust

Carrier understands that new leads require special attention; we can help you nurture these new relationships and build prospect trust and confidence. Our expert call centre team are adept at interviewing your prospects and gathering information about their buying habits, allowing you an insight into the success of your current marketing mix.

Personalised Questionnaires

Our bespoke service allows you to create a personalised customer questionnaire, the results of which will then be collated into an unbiased detailed report, enabling you to better plan your future marketing expenditure.

To discuss your needs please call us on 01271 336 000 or Contact Us today!

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Are you losing customers?

We can help you to nurture your new leads to build prospect trust and confidence.

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 Client Testimonials

Testimonial from English Riviera

The annual English Riviera Destination Guide is our flagship publication, involving a great deal of stakeholder investment. It is therefore important that we are continually reviewing the way in which we produce, promote and distribute this publication. The ERTC took the decision to employ Carrier Direct Marketing as the fulfilment agency for the 2013 Destination Guide following a tender process with three other agencies. 

Having met with Alistair Bruce to discuss our requirements, a tender document was submitted within the deadline provided featuring an efficient and comprehensive breakdown of all costs. Carrier Direct Marketing were prepared to negotiate and provide a bespoke service that matched our individual needs which helped immensely in forecasting our 2013 budget. Many of our counterparts in other areas of the country already use Carrier Direct Marketing for distributing their Guides. 

We feel extremely confident that they already have the knowledge and experience to deliver a quality service. Based on that experience, Carrier Direct Marketing can offer advice and ideas to make the service as efficient as possible. In addition to providing us with Stevey Swales, our own Account Manager, other members of the Carrier Direct Marketing team are not discouraged from talking with us direct, should their expertise be called upon. This has meant that any potential issues have been dealt with immediately before this has impacted on the service provision. 

Carrier Direct Marketing offer a huge amount of experience and nouse when it comes to brochure distribution which was a great consideration for us when tendering for the fulfilment contract of our Guides. However, in these economic times cost has to be a governing factor in decision making and Carrier demonstrated that they are prepared to offer the level of service and experience required at a very competitive price. So it was a win/win situation for us!

Holly Hollis
Marketing Executive, English Riviera Tourism Company Ltd

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