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customer care

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uk call centre solutions to support your direct marketing campaigns with excellent customer careProviding customer care and delivering a first class service is about creating the right initial impression, enhancing the reputation of your company and the satisfaction of your customers.

Build Customer Relations

Successful customer care requires an understanding of the expectations of your customer and the skills to exceed those expectations. You can rely upon our staff to build customer relationships, satisfaction and loyalty with every interaction.

Customer Care Services

Carrier Direct Marketing specialize in assisting companies by providing customer care services, our solutions and experience help you to ensure that your operational cost remains minimum and productive whilst still delivering first class customer services.

Customer Support

Our knowledge of customer support and development ensure we will supply a solution that’s absolutely right for your business. We supply agents who are helpful, diligent, intelligent, easy to understand, and who have great listening and problem solving skills. Helping you to create and maintain a professional customer-led image.

To discuss your needs call us on 01271 336 000 or Contact Us today!

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We supply agents who are helpful, diligent, intelligent, easy to understand, and who have great listening and problem solving skills.

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 Client Testimonials

Testimonial from Team London

Communication was one of the key enablers to ensure a successful programme would be delivered, and due to the small nature of the team a helpline was required. Carrier Direct were brought on board for the launch of the programme and have been providing advice and support to the volunteers for the past two and a half years. They have fielded calls from the volunteers regarding dates and locations of training and deployment, answered queries on uniform sizes, lost passes and missed sessions. They’ve carried out call-rounds to ensure programme changes were effectively communicated and have supported complex deployments of volunteers. They have been integral in the success of the deployment of the legacy programme for the ambassadors, and have proved to be flexible and able to support the changing requirements of the programme as it has developed, and have worked consistently well alongside the main team based in City Hall, London.

Duncan Rosie
Senior Operations

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