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accommodation booking lines

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uk call centre solutions to support your direct marketing campaignsProviding customer care and delivering a first class service is about creating the right initial impression, enhancing the reputation of your company and the satisfaction of your customers.

Customer Service

We believe that the experience your customers have when they book accommodation by telephone is absolutely critical to the continued success of your business. Therefore we are absolutely committed to providing service of the highest quality, adding real value to your client contact.

Booking Lines

Our Accommodation Booking team provide an exceptional service, professionally answering your clients’ calls exactly as if our team were based at your offices. Our in-house cutting edge technology enables us to have your information available on screen to handle inbound calls, allowing us to organise all of the administration involved in booking accommodation.

Data Capture

Because our service is tailor made to meet your needs, we can answer your calls to your company script, informing your customers of special promotions, capturing their booking details, and even taking payment transactions for you.

At Carrier Direct Marketing we deliver an outstanding mix of quality services and a personal, friendly approach. It’s these qualities maintain our high levels of customer satisfaction.

Follow up Enquiries

Are you losing customers because you don’t have the business resource to follow up enquiries? We can help you build lasting relationships and profile your client base by following up your sales enquiries.

To discuss your booking line needs talk to our Account Handlers on 01271 336 000 or Contact Us today!

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Need a booking service?

We can provide an exceptional service, professionally answering your clients’ calls exactly as if our team were based at your offices.

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 Client Testimonials

Testimonial from English Riviera

The annual English Riviera Destination Guide is our flagship publication, involving a great deal of stakeholder investment. It is therefore important that we are continually reviewing the way in which we produce, promote and distribute this publication. The ERTC took the decision to employ Carrier Direct Marketing as the fulfilment agency for the 2013 Destination Guide following a tender process with three other agencies. 

Having met with Alistair Bruce to discuss our requirements, a tender document was submitted within the deadline provided featuring an efficient and comprehensive breakdown of all costs. Carrier Direct Marketing were prepared to negotiate and provide a bespoke service that matched our individual needs which helped immensely in forecasting our 2013 budget. Many of our counterparts in other areas of the country already use Carrier Direct Marketing for distributing their Guides. 

We feel extremely confident that they already have the knowledge and experience to deliver a quality service. Based on that experience, Carrier Direct Marketing can offer advice and ideas to make the service as efficient as possible. In addition to providing us with Stevey Swales, our own Account Manager, other members of the Carrier Direct Marketing team are not discouraged from talking with us direct, should their expertise be called upon. This has meant that any potential issues have been dealt with immediately before this has impacted on the service provision. 

Carrier Direct Marketing offer a huge amount of experience and nouse when it comes to brochure distribution which was a great consideration for us when tendering for the fulfilment contract of our Guides. However, in these economic times cost has to be a governing factor in decision making and Carrier demonstrated that they are prepared to offer the level of service and experience required at a very competitive price. So it was a win/win situation for us!

Holly Hollis
Marketing Executive, English Riviera Tourism Company Ltd

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